FAQ’s

Q: Can I place my order with you over the phone?

A: Sure! Just give us a call during our regular business hours.

Keep in mind that I am a small shop! I talk to many people every day about shadow boxes and flag cases. I enjoy our conversations too, but I will not remember details much past our conversation. Please follow up with us with an email…this way, I’ll have something to refer to, or create your file with!

Thanks for understanding!!

Q: I like your work, but I do not see a box that is the size I need. Can I get one custom sized?

A: Yes, I can make boxes to almost any size. Let us know what you are looking for, and we can send you a quote!

Q: If I order my box today, when will it ship?

A: Lead times vary , but count on a bit of a wait for shipping.

This is the week of July 18th, 2021. If you order this week, your case will be produced the Second week of February, 2022.

I am currently running 1 week ahead of Schedule.

On July 4, 2021, I hired in a shop assistant! It’s clear that the demand for what I’m making is high, and it is time to address a backlog that continues to grow. Its also time to become as much of a teacher as I am a production specialist. In the coming weeks and months, our goal is to cut the backlog in half, giving my infinitely patient customers some relief. We’ll keep you posted.

There are certain times of the year when I can be overloaded with orders. This generally happens during the holiday season, or Patriotic Holidays like Memorial Day, Veterans Day and Father’s Day. Expect longer lead times during the months of September through May.

The Home Page and Checkout Page is updated every week with a few words about Lead Times for orders placed that week.

Q: Can I pay extra to get my order done quicker?

A: Yes, I have a policy for folks that are willing to pay a premium to move to the front of the line. Simply stated, Line Cutters must purchase the box of the customer they are cutting in front of, plus the box they are purchasing. This fee will not exceed 100% of the purchase price of the order put On Hold. The customer that is put On Hold must agree to the arrangement. The customer On Hold will receive 100% of the fee paid by the Line Cutter in the form of an immediate refund to their order. The Line Cutting Fees and refunds for On Hold orders will not include shipping costs.

Q: Can I order an unfinished box, or one that is stained or painted?

A: Currently, the only alternative to a Clear Lacquer finish is a Black Lacquer finish. It is not available with out asking for it, so you’ll have to contact us for a quote. All pieces leave my shop with finish, glass windows and a fabric liner.

Q: I’d like my box made from rustic Barn Siding. Is that something you can offer?

A: No. Rustic wood, stained wood , “Live Edge” woods or materials where the results can be unpredictable are not something I’m going to dabble in…

Q: If I send all of my box contents, will you figure out what size box I need?

A: I’d prefer to know what I’m getting into before you send your items to me.

1 ) Lay your items on a table the way that you’d like to see them displayed.

2) Measure the space it takes up

3) Send us a picture with dimensions

You can send me a list of the items going into your box. We can create a scaled drawing of what we can do. Keep in mind that we do not know the size of every patch, hat pin or shoulder board, so photos, and/ or dimensions of items are helpful. Send your items only after we have a clear idea of what we are making for you.

Q: The case I received is not what I expected. Can I get a refund?

A: Probably. Hopefully, we have gone over your order well enough that this won’t be a issue. Still, sometimes one of us will miss something. For the most part, I will refund an order in full if I made an error…wrong size, wrong wood, damaged during shipment etc…

If I made what you ordered, from products shown on this website, I’ll still take the box back, but all shipping costs are the customer’s responsibility. The box must be returned in good condition for the refund to be issued. This does NOT apply to custom sized cases, or engraving costs.

There are no returns or refunds for custom sized pieces that are built the way they were ordered. However, I will refund the full amount of a custom order if the order is cancelled prior to production.

Unless the error is mine, there are no returns or refunds or cancellations for completed metal plaques or laser engravings. We will send the customer their completed metal plaque via USPS.